Transformation- That’s what we are all trying to do in health care today. We have an abundance of tools and resources, yet progress is not as fast as we would like. W. Edwards Deming asserts in his System of Profound Knowledge that psychology plays an equal role in improvement science to the more celebrated concepts of systems, knowledge of variation, and theory of knowledge.
In this Sustainability Module, Sarah Horst, MA, Institute for Clinical Systems Improvement, will explore the psychology of engaging people in change and share five simple tools to help you change the conversation about improvement.
You will learn about:
-Collaboration as the “art” of improvement and its power when used in complement with traditional improvement science methods
-Applying improvisational communication techniques that help conversations go further faster
-Reframing the quality improvement focus from fixing problems to creating empathetic solutions and building from the positive
This session is geared toward Quality Improvement Advisors / Practice Coaches and others working directly with practice teams.
Additional resources can be found here: https://nrhisan.healthdoers.org/
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